I've been having this same issue. I haven't played in a while and decided to check out all the new things I missed and cant even try the new legend.
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? MunchingTwinkie
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The in-game store and legends/loadout screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Starting the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/19/23 06:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot access the in-game store, loadouts, or legends screens. All of my currency is at -9999, and I cannot buy apex coins.
What should be happening instead? I should be able to access my loadouts and legends and spend money on apex coins
Steps: How can we find the bug ourselves? Not sure, redownloaded apex after a few years and have been experiencing this bug constantly.
05/21/2023. Still no response on resolving issue. After 17 seasons and hundreds of USD put into the game and I’m extremely disappointed.
Same thing happened to me on Xbox after a hiatus. Contacted ea chat support and they said Respawn is aware of problem and will contact affected players when resolved. So ridiculous, I would like to know when I can have access back to the $100’s of cosmetics I’ve bought over the years. The fact that respawn hasn’t reached out and let us know they are aware of issue and trying to fix it just compounds this. If they wanna kill their game just kill it.
Update came in. Still missing everything. I just wanna grind the BP, I wanna open my lootboxes, wanna play my main heroes lmao