Apex - Only have access to lobby and club tabs

[grumpysquirrel13]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? foobTTV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) Started since Last week and I have uninstalled and reinstalled many times still wont work and tried on a different device.
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can't open anything including Apex packs, Shop, Legends Tab, Battle Pass Tab, and Weapons. I can only see the lobby and the Club Tab. Also All forms of Apex currency are replaced by a horizontal line that loads forever
What should be happening instead? The game should run like normal.
Steps: How can we find the bug ourselves? No idea. I haven't played a single game since season 13 so maybe that has something to do with it

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Exactly as described above.    

[Slosh209]

I am having the same issue on PS5. I used to play on ps4 and downloaded the game to my ps5 yesterday. I tried unlinking and relinking my account and it’s still messed up. I have all the characters I had before but I can’t buy anything new or access any tabs besides the play and club tab. 

[Catchin_Smokee]

I’m having the same exact issues. Reinstalling did not work. It’s fully updated. None of my menu shows up but I can play the match. Very dumb and needs fixed. 

[Ilovetacos333]

Having the same issue right now 

[ShadowPlayZ76]

I am also having this bug in season 17

[thecredo]

Same is happening to me. I contacted EA and they said many players globally are having this issue! 

Sucks * because I bought coins to buy some skins from the store and now can't even access the Store

[fragztix]

Same has been happening since the start of season 17 for me. 

I just want to know why this issue isn’t being tracked on the trello board and why there’s a post from 7 months ago on this forum, on the same issue that has still has no resolution?

[fragztix]

7 months later…

[fragztix]

Same exact issue since season 17 dropped 10 days ago. Uninstall reinstall didn’t do anything. They’re not even tracking the issue on the trello board smh

[DeltaPhoenix188]

Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? DeltaPhoenix188
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The normal lobby screen showing my legend
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just sitting in the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Dozens
When did this happen? (dd.mm.yy hh:mm) 07/05/23
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Legend tokens, crafting metals, and apex coins all have -9999 on them. And the seasonal, legends, loadout, and store tabs on top are grayed out and I can’t click on them
What should be happening instead? Running normally and being able to access elements of the game
Steps: How can we find the bug ourselves? I know this bug has happened before but usually get’s patched fast, for some reason thought I’ve had it for weeks

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Lobby screen photo