[MegaThread] Lobby bug Cant access legends, weapons, battle pass, or store [ Edited ]

[Jlawson8534]

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID/EA Account name? Clamps_law
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was trying to switch tabs, only able to play or view club tab
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just sitting in the lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Issue started as soon as I booted up apex on my new ps5
When did this happen? (dd.mm.yy hh:mm) May 14, 2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot access legends, the store, the battles pass, or weapons. I can't enjoy the game if I can't see the new weapon leveling system, I can't unlock any new legends. I can't buy the battle pass. It's ruining my experience.
What should be happening instead? I should have full access to every tab in the menu
Steps: How can we find the bug ourselves? Just look it up. It's a common apex bug

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This bug has happened to countless others in the past. I need it to be fixed on my account 

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Zeelmaekers Edit - Created mega thread to collect all information

[EA_David · Accepted solution]

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Currently being looked into, accepting this as a solution for visibility purposes only.

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Thanks for the posts, this is being looked into. 

Edit: As a potential troubleshooting step for this issue, please restart and wait on the lobby screen for about a minute before navigating to any other tabs to see if this allows your currency and profile info to all load correctly.

If you're still encountering this afterwards and can provide ideally a short video showing the issue or a screenshot of the lobby if not, that will help as we continue investigating, thanks!

Edit May 29th:  Thanks to everyone for the evidence provided. Would it be possible to get a specific piece of evidence from an affected person? This would be you sitting in the lobby for about a minute, with the missing currency issue persisting for that full minute. 

Thank you. 

[Speedy_Killerrr]

@Emrald-Green23 How we can fix this man?

[EA_David · Accepted solution]

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Currently being looked into, accepting this as a solution for visibility purposes only.

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Thanks for the posts, this is being looked into. 

Edit: As a potential troubleshooting step for this issue, please restart and wait on the lobby screen for about a minute before navigating to any other tabs to see if this allows your currency and profile info to all load correctly.

If you're still encountering this afterwards and can provide ideally a short video showing the issue or a screenshot of the lobby if not, that will help as we continue investigating, thanks!

Edit May 29th:  Thanks to everyone for the evidence provided. Would it be possible to get a specific piece of evidence from an affected person? This would be you sitting in the lobby for about a minute, with the missing currency issue persisting for that full minute. 

Thank you. 

[BangaloreFeetPix]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? SoularInterval
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Log In/Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logged in
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I just updated. Haven’t played in awhile.
When did this happen? (dd.mm.yy hh:mm) 12.05.23 12:14 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My crafting metals and Apex coins show -9999 with white flashing over it. I cannot open loadout, legends or battle pass. I can’t access the store or purchase anything.
What should be happening instead? I should be able to look at my gun skins, my legend scans. I should be able to buy the battle pass and look at my progress.
Steps: How can we find the bug ourselves? Just look at my account as soon as you login

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1- the white bar flashes over the numbers left to right. When I hover the cursor over, it reads zero for each, and I know for a fact I had more than zero. 
2- I can’t select loadout seasonal or legends should be highlighted with my cursor over it

[BangaloreFeetPix]

@BangaloreFeetPix Will provide additional information if needed. Problem has been present for 3 whole days now.

[BenYarrr_14]

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? BenYarrr_14
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None when i first saw it
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? The ones you start with
Which Legends were your squad mates using (if applicable)? Could not remember
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the play menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just starting playing on xbox after linking it originally from PS4
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Tons
When did this happen? (dd.mm.yy hh:mm) 5/13/2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't go onto and tabs but play and clubs
What should be happening instead? Fixing a issue
Steps: How can we find the bug ourselves? I think it happens when you go from playing from console to another console (ex. PS4 to Xbox)

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• Game need to work.

Weird glitch

[aaronkirk87]

It’s happening to me as well and I went from a ps4 pro to the ps4 slim (waiting to move my ps4 pro here, using the slim temporarily) it’s been like this for 3+ days and EA is simply not helping, I’ve been waiting for email support this entire time since I can’t find a way to call them about it. I’ve tried every single trouble shoot method I’ve found online but this seems un-fixable without EA support which is unfortunately a nightmare to get. 

[firereaper0]

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? The_Neon_Light
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Revenant
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I don't know
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Zero
When did this happen? (dd.mm.yy hh:mm) 14.05.2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't acces my legends , store , season , loadout and currency
What should be happening instead? My game to work
Steps: How can we find the bug ourselves? How should I know this

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My game simply won't let me acces my loudout , legends and other stuff. I redownloded the game and even tried changing servers . NOTHING WORKED

[LordBolton]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? TangibleVibe
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Others
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? All
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/16/2023
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Cant access seasonal, legends, loadouts, or store in the lobby. No music playing in lobby. AC, CM, and AT stuck at -999.
What should be happening instead? I should be able to access these things, music shoukd be playing, I have plenty of unused Ac, AT, and CM
Steps: How can we find the bug ourselves? Fix the game

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HELP ASAP PLEASE

[Doc_Arzi]

I am having the same problem for 5 consecutive days... And can't find an solution to it 😕