Re: [MegaThread] Apex Legends - Crashing on PC with no error message

@GlobalShock ok i will 

@GlobalShock  i restart my pc Like you told me I played in firing range I was (training) this time for 25 minutes no Crashing 

So is it fixed then 🤔 

So far no crashing at all 

I am still having the same experience with the game just closing. Cant even get to the main menu now. I have tried every single possible fix suggested in this freaking thread. The load screen seems smoother now however. But still no crash error message. The game doesn't even seem like its crashing. It is just closing after opening completely normal. Most times the "Continue" option will pop up for me to left click on, the close immediately after I click continue. This is so incredibly frustrating. Every other game that I don't even want to play runs perfectly fine on my computer meaning I am not having a weird hardware problem on my end. The one game I would actually like to play I haven't been able to since June. Probably just going to permanently un-install at this point. This is incredibly irritating. 

Hello @LeanCu1sine, 

It appears that you are encountering a different issue compared to what we have been experiencing. This situation also applies to some other users, including @firmen002 , @PsyhiX69 , @Sci_Frye.

The users who were previously facing crashes exactly every 15 minutes in Apex are no longer encountering those issues.

This problem appears to be a different kind of PC crash without error messages. Our issue was crashing exactly at the 15-minute mark, not 14 minutes, but precisely at 15 minutes.

Strangely, using a VPN temporarily resolved this issue for us, until yesterday's update which permanently fixed it. We are no longer experiencing crashes.

Hopefully, EA can resolve this issue for you all as soon as possible.

---

@GlobalShock wrote:

Hello @LeanCu1sine, 

It appears that you are encountering a different issue compared to what we have been experiencing. This situation also applies to some other users, including @firmen002 , @PsyhiX69 , @Sci_Frye.

It seems like your crashes are occurring in a distinct manner. The users who were previously facing crashes exactly every 15 minutes in Apex are no longer encountering those issues.

This problem appears to be a different kind of PC crash without error messages. Our issue was crashing exactly at the 15-minute mark, not 14 minutes, but precisely at 15 minutes.

Strangely, using a VPN temporarily resolved this issue for us, until yesterday's update which permanently fixed it. We are no longer experiencing crashes.

Hopefully, EA can resolve this issue for you all as soon as possible.

---

I hope so,

Some news for my brothers,

got this error,

DXGI_ERROR_DEVICE_HUNG

Seems like, i have an error message youhou !!!

EDIT : I fixed DXGI error,

now i have again a crash with no error message. (after less than 15min)


In event viewer :

Échec du démarrage de la session « dc3a3596-71e1-45a3-b2ea-39ad5322fe51 » avec l’erreur suivante : 0xC0000022

Sad,

Sorted. I think they fixed it accidentally and didn't even realize how.

//before
catch(Exception){
  exit 0;
}

//after
catch(Exception){
  ;
}

Hi @GlobalShock! 

Yeah I'm pretty sure we are having a different set of issues, but this was the closest thing I could find that was kind of related to the issues I am having. I also want to thank you for being so dedicated to this thread as I am more than positive these issues are just as infuriating for you as they have been for me. I think we all really appreciate the amount of testing you have done as well as providing feedback in such a way. I know its time consuming so I just wanted to say thank you. Its also doubly frustrating not being able to play Apex, a game I have enjoyed since launch(although I didn't play last season), because its currently the only game I have on my computer that I have any desire to play, and of course, the only one that will not work. I have ran countless system diagnostics to ensure all of my hardware is functioning properly. Tried everything you all have suggested, minus completely wiping my computer and starting over, and still nothing. I am going to try to submit my own Bug Report to see if maybe EA has any other suggestion than what I have already tried. At this point I am pretty sure there is something wrong with the game, because up until March of this year, I have 0 issues ever running Apex on the exact same hardware I have in my computer right now. Again, we all appreciate you very much. <3

I would like to extend my gratitude to @GlobalShock for keeping up with this and engaging with others who come on this thread. You have done a tremendous job of streamlining the conversation. I hope @EA_Darko can rejoin us soon and provide additional insight, since it has been a week since their last post here. With all that being said, it poses the question as to whether or not the issue, has been addressed in it's entirety.

For starters, I reviewed the recent patch notes for the "Harbinger Event" EA has been promoting, since I too am no longer having issues with the game crashing, with no error code. I saw no mention under "Bugs" or other categories in the blog that addressed the users on this mega-thread and how this prevalent issue has been "resolved." Furthermore, I could not decipher how users would be compensated. I imagine most of you, like myself, are avid gamers who play ranked, etc., and purchased the battle pass, but could not play out the season because of this issue.

How do you suppose EA would approach that, when they have not been transparent with the community for years now about the state of the game? Even the past few months with this problem and EA's team, still has not established a proper dialogue with the community. I hope someone can provide another update soon, as the language in their blog that I took a snip of, is highly misleading. I only launched the game to test and see if it was working, but I had to reinstall it first. Can't speak for how long it will stay that way though. 

Currently, I do not feel valued as a gamer and I hope they recognize that others could feel the same way.

Link to most recent patch notes, as well as this post here: https://www.ea.com/games/apex-legends/news/harbingers-event

I'm glad there's a fix after a long time, still, after that long time and nobody addressing the problem but rather keeping us on the line of solving it by ourselves, I really don't feel appreciated by the devs themselves, no communication, just dismissal. Glad for you people who play the game even after all that, on my side I just left the game.
The disrespect the community suffers will never end if we don't address their wrongdoings against us. That's all from me, peace.

Cheers to Global Shock who could remain calm after this long.

Hey @LeanCu1sine, @Comin4YaHBeanIE, @CHKDSK ,

Thank you very much guys, i really appreciate it and i'm glad that i was able to help some of you with the tests i have done.

@LeanCu1sine, If you haven't tried it yet, consider reinstalling Windows. This can fix problems caused by corrupted Windows files and rule out any doubts about it being a Windows-related issue. While we know the main problem lies with EA, a clean Windows installation can help cover all possibilities. 

If you need assistance or have any questions, feel free to reach out to me anytime.

Steam: Name: GlobalShock or ID: 206849487
Discord: GlobalShock
EA: xGlobalShock

The positive news is that the EA developers are aware of this issue. I reached out to RSPN_Thieamy on Reddit with the assistance of @centuryt91 post, providing him with all the details and test results regarding the issue we are experiencing. His response was:

The not-so-good news is that there's no set timeline for a full resolution, and it could take a few more weeks ( hopefully )

I'll continue to comment and offer help whenever needed, but at this moment, I've reached a point of exhaustion and don't have the energy to keep posting consistently. I kindly request that you thoroughly read my main post and review all the tests I've conducted before attempting them again, to avoid duplicating efforts. ( i will update the main post soon as i've done most testing last 2 weeks ago ).

Hi, @GlobalShock 

Could you tell me what's your os version and if it is Familly or Pro ?

Thank you,

Hey @firmen002, I'm currently running a windows insider program unreleased version [ 23H2 ]

Thanks a lot @GlobalShock ,

I finally solved all my event viewer error, but the crashes still remain.

I forfeit,

thanks for ignoring us devs

edit : I found out that the crash with no error message also happen on other games using eac

eac are doing *

Have they fixed it? After 3.5 months. Wow I just opened the game and i dont have any crashes for 2h now.

Hey GlobalShock, and ofc to everyone aswell, current update on Apex from me, saw buncha people said that their game started running normally again, so i tried playing it again today.

Run some quick test by spending roughly more than 10 minutes on firing range, i'd say i think it was 13-14 minutes, then jump straight to Trios. Well it doesnt say much since i didnt manage to stay and get to play alot with how quick trios games is but i got several matches, which i know in some matches i should've crashed, i didn't.

Second test, i decided to run some ranked games, where you can get upwards to 15+ minutes per game, got several games where i should've crashed when i hit around ring 3 or ring 4, i ran through them like a champ, aka i didnt crashed at all, it goes for about 1.5 almost 2 hours of gameplay. No crashes.

So, my conclusion is i think it's Fixed(?) but im gonna try again tomorrow and the day after to see if it stays.

Cheerio.

---

@Just_IceCweam wrote:

Hey GlobalShock, and ofc to everyone aswell, current update on Apex from me, saw buncha people said that their game started running normally again, so i tried playing it again today.

Run some quick test by spending roughly more than 10 minutes on firing range, i'd say i think it was 13-14 minutes, then jump straight to Trios. Well it doesnt say much since i didnt manage to stay and get to play alot with how quick trios games is but i got several matches, which i know in some matches i should've crashed, i didn't.

Second test, i decided to run some ranked games, where you can get upwards to 15+ minutes per game, got several games where i should've crashed when i hit around ring 3 or ring 4, i ran through them like a champ, aka i didnt crashed at all, it goes for about 1.5 almost 2 hours of gameplay. No crashes.

So, my conclusion is i think it's Fixed(?) but im gonna try again tomorrow and the day after to see if it stays.

Cheerio.

---

Hey @Just_IceCweam ,

Correct, it seems the 15-minute crashing issue has been resolved. However, there are still crashes/freezes occurring roughly every 3 hours of gameplay. I recently reinstalled Windows a couple of days ago because my PC was running a bit slow, and that resolved the issue at that time. But now, the game occasionally freezes every 3 hours when you're in the legends selection screen, which can potentially result in LP loss if you're playing ranked. Currently, we are able to play, but I'd recommend restarting the game every 2 and a half hours to prevent the freeze from happening.

This issue has been going on all season long. I've tried verifying the inegrity of the game, uninstall/reinstall, cleaned up my hard drive and freed up more space, etc. My computer is fully up to date too. Nothing I have done to troubleshoot on my end has worked. Now it's freezing in game as well.

UPDATE : Still happening, after every piece of advice followed on here for the past 2 weeks, it is still crashing to DT.  Last night was great after FTTP IP change , but back to normal crashing now.

Hello @TheMistyLake,

Please try the VPN solution mentioned in my main post and let me know if you still encounter the same issue. Not all VPNs can resolve this problem.

Regarding the freeze when loading into a game, this happens every 2-3 hours. To prevent it, simply restart the game every 2 hours until Respawn resolves the issue. I'm facing the same issue with the game freezing when loading, and it's cost me 800 LP. This has been quite frustrating and made me give up on ranked this season.

Hello @Scumbalina,

It appears your game is crashing with the error message "EasyAntiCheat unloaded successfully" due to a corrupted anti-cheat file. This shouldn't be a complex issue to resolve. I believe reinstalling the game should fix this problem. (Verifying the game won't work, but a fresh installation should resolve it.), that's an issue on your end, it could be corrupted files and it also could be firewalls blocking the anti cheat from loading.

I hope this helps

Feel free to add me on Steam or EA. If I take a while to respond, there are times when I might forget to reply!

( EA/Origin) GlobalShock or (Steam) GlobalShock or ID: 206849487