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Matchmaking forever or matching with 3-4 Chinese players

by Arcadizzle

Original Post

Matchmaking forever or matching with 3-4 Chinese players

★★★ Newbie

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080Ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Arcadizzle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby screen - if a game starts, issues inside match as well.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Queuing for Regular/Ranked play
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? ( hh:mm) 02/07/19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Matchmaking queue lasts forever or joins weird games with no players or Chinese spammers that instantly disconnect.
What should be happening instead? Should be queuing normally and joining normal games.
Steps: How can we find the bug ourselves? Unknown.

Stuck indefinitely in matchmaking queue, generally I'm the only player in queue, sometimes there are 3-4 others. When I'm in a party, all party members experience the same issue. When they leave party, they no longer have the issue. Created and tested a new account on the same computer, network, and installation - worked with no issues - assumed to be an account issue.

On several occasions, a game has begun. There are 2 players in my squad with Chinese names and spamming Chinese characters. They instantly disconnect, there are no other players in the game, and I win by default. UI element that normally displays number of players in the ship never displays and and there is a red speedometer icon displayed in the top right hand corner of the game.


Spent over 1 hour on the phone with EA support. The account is not banned or suspended, but was recently compromised. Terms of Service team have confirmed that no action has been taken on the account.


All troubleshooting actions completed to no avail. Also cycled data centre and checked launch options. As stated, this issue only affects my account. Other accounts can use the PC fine.

Screenshots attached to support.

Message 1 of 4 (335 Views)

Re: Matchmaking forever or matching with 3-4 Chinese players

★★ Apprentice

I have this same problem, happens in every game and only in my main account


some screenshots attached

Message 2 of 4 (295 Views)

Re: Matchmaking forever or matching with 3-4 Chinese players

★★★ Apprentice

I have the same frustrating issue. Also, I thought it recognised your name @Neeeuro ,we were in the same lobby earlier today. 

Message 3 of 4 (234 Views)

Re: Matchmaking forever or matching with 3-4 Chinese players

★★★★ Apprentice

I do not know how to tell you this, there was a thread with 16 pages but they closed it for no reason and abandoned us to all who had that problem

Message 4 of 4 (124 Views)
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