Married couple retired weirdly [ Edited ]

[Helmi512]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone 7 plus
OS Version 12.1.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Retire Sim from the game.
What do you expect to see?
Connection Type Mobile
Please select your region
Country
Additional feedback

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Married couple from generation 25 is acting weirdly. Wife suddenly retired herself and disappeared from family picture. Husband retired normal way and you can see him in the picture. BUT. They both are still in the city, even though they are not living in my house anymore. You can talk to them, but they are not able to move in. I have created over 100 Sims and now this couple ruins everything!  

[SalixCat]

Hi, I found this. Hope it can be helpful. 

https://answers.ea.com/t5/Game-Information/Retiring/m-p/6754385/highlight/true#M2749