Malak Event 7 star characters not registering at 7 stars

[Thejunnist]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version 12.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 798-981-725
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Light and dark side of the event my 7 star gear 12 characters are being labeled as under 7 stars and won’t allow me to complete the event
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

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Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version 12.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 798-981-725
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Light and dark side of the event my 7 star gear 12 characters are being labeled as under 7 stars and won’t allow me to complete the event
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

‌

[ChristophIV · Accepted solution]

@Thejunnist Hello there,

Is the GP of those characters above 17,500 too? As there is a GP gate for the Malak event as well as the star restriction.

[ChristophIV · Accepted solution]

@Thejunnist Hello there,

Is the GP of those characters above 17,500 too? As there is a GP gate for the Malak event as well as the star restriction.

[JacenA7XFAN]

Check your toons power again I had the same issue everyone 7 stars saying I didnt qualify based on star level but I had one toon with no mods so he was just under 17500. 

The only bug is its giving the wrong error message