Madden Rewards Sign-Up Error

[masonbatty13]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? gooniesupremee
Date/time issue occurred January 24th, 2020, 3:45pm
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I am trying to sign up for Madden Rewards. Every time I try to answer my security question, it says ERROR and doesn't allow me to sign up.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try signing up for Madden Rewards
What happens when the bug occurs? Says ERROR, doesn't allow me to sign up.
What do you expect to see? I expect to be able to sign up for rewards normally.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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I am trying to sign up for Madden Rewards. When I answer my security question, it says ERROR, and doesn't allow me to sign up. 

[EA_Barry · Accepted solution]

@masonbatty13 

You may just need to clear your browser cache and cookies: https://answers.ea.com/t5/Technical-Issues/Mut-rewards-sign-up/m-p/8591926#M6497

Try using another browser if the above does not help.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

[GINJANINJA145]

I’m trying to get mut rewards signed up to my madden account and I have to answer a security question for it but when I answer the correct question it says error bug reported. I have tried switching the question and answer but it won’t work

[EA_Barry · Accepted solution]

@masonbatty13 

You may just need to clear your browser cache and cookies: https://answers.ea.com/t5/Technical-Issues/Mut-rewards-sign-up/m-p/8591926#M6497

Try using another browser if the above does not help.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/