March 2022
Product: Madden NFL 22
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID? BIG SUGE KNIGHT
Date/time issue occurred 3/19/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? DESTINY 22
Summarize your bug I attempted to retire and create a new character switching from Tampa Bay to New York Giants. I received a server cannot process your request error. And now I am unable to log into the CFM file at all.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? I am returned to the CFM loading screen
What do you expect to see? I expect to load into my CFM and play my games
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
The companion app shows 31 members while the console CFM join screen shows 33 members. If possible can Tech Support remove unattached users.
March 2022
March 2022
@M_G_Brink
Can you let me know if these steps help get you back in?
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
March 2022
@M_G_Brink
Were you at 32 human teams in the league when the changes were made? I believe this is related to a similar issue where a 32nd human team is unable to join a franchise once they were let go, leaving teams at 31/32 in the league. The team is attempting to address this soon.
March 2022
We had 32 member then lost a member and I moved to open team when the error occurred. We were able to get another account onto that team but now my primary account is in limbo while the original team (TB) is sitting vacant. Sad that this has been going on since release and nothing has been done. Six months of time spent only to lose all that. EA and Tuburon owe the consumers better for a full priced product.