Madden 21 Community Files

[Gavin30X]

Product: Madden NFL 21
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Gavin30X
Date/time issue occurred 12/26/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? All modes
Summarize your bug When trying to add a community file to my franchise mode for my upgraded PS5 edition of Madden 21 I get stuck on the please wait screen while waiting for the game to put on community files. I can access the community files on the PS4 game version on my PS5 but when I switch my game version to the PS5 it does not work.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download a draft class from madden share in franchise mode for the PS5 game version from the upgrade of the Madden 21 PS4 disc
What happens when the bug occurs? Screen shows where the community files should be but it is an empty grey box with none of the files.
What do you expect to see? The files so I can download the online draft classes.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Do not have a screenshot. Just is what would usually be there for the download community files but it says (PLEASE WAIT) at the bottom of the screen and no files appear.

[Novaglarion · Accepted solution]

I was able to fix the issue I was having my clearing the app cache in EA Desktop.

1. click the 3 lines menu button in the upper left corner
2. Select help > app recovery > clear cache

after ea desktop restarted I had to log back in and then it started working as expected.

[tjmorbillz]

My community files won’t load up. It is stuck at please wait 

[BurningLettuce]

The rest of madden works (UT, Multiplayer, Online franchise) but when I try to download new community files (rosters, playbooks, draft classes) I get the "The connection to the server has been lost".

I'm on a series x, Madden 21

[DatelessYeti147]

I don't know if there's anyone having this problem, but for some reason it won't let me open up to see community files for me to download, everything else like MUT or just online play works fine and open but when I try to go on download community files, it keeps saying I have a network issue or couldn't connect to ea, any answers what I could do or why it keeps doing this

[ItsTDizzle420]

@DatelessYeti147 Just got the game today and also having this problem, connection error every time I try to load madden share. Hopefully this gets fixed soon.

[snake38284]

@BurningLettuce same but on PC

[DatelessYeti147]

I feel you, it just ses like everytime the fix something, they mess something else up 

[T0P_N0TCH509]

Same, PS5. Been down for at least a day.

[stocmic3]

Yep, I can't access either.

[kellye22485]

Same for me on PS4