Madden 20 Series Progression Journey

[CraigTaskforce]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Craigtaskforce
Date/time issue occurred 31/10/2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Within series progression, 3 missions, Journey, saying 0%completed. Play Journey Master Michael Thomas from Intro till 1932 is completed. 56/56 stars, nothing given and then going into earn the Journey Completion Token, just takes me to the Earn Journey Master Michael Thomas. So the set cannot be completed step 2.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Yes
What happens when the bug occurs? No progression and no reward
What do you expect to see? Rewards and moving to step 2
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Craigtaskforce
Date/time issue occurred 31/10/2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Within series progression, 3 missions, Journey, saying 0%completed. Play Journey Master Michael Thomas from Intro till 1932 is completed. 56/56 stars, nothing given and then going into earn the Journey Completion Token, just takes me to the Earn Journey Master Michael Thomas. So the set cannot be completed step 2.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Yes
What happens when the bug occurs? Cannot complete the next step
What do you expect to see? Reward and continue to the next steps
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

[EA_Blueberry]

@CraigTaskforce 

Can you provide us some screenshots of the completion screen and Milestone tab after you select it?

[CraigTaskforce]

Trying to send a file and some screenshots, but file is too big. The video will show you everything. 

[Devildog360621]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Devildog360621
Date/time issue occurred 11-10-2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Within series progression, 3 missions, Journey, saying 0%completed. Play Journey Master Michael Thomas .Got 200 stars So the set cannot be completed step 2. Same thing with Journey 2 got 200 stars and 0% completion in Series progression.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to Journey and see if it shows 0% completion in Series progression.
What happens when the bug occurs? No progression
What do you expect to see? Completion percentage at 100% so I can move to step 2
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Here are some screenshots.

[danwaldron651992]

I am on Xbox One and I have the exact same issue, I have got 56/56 stars on 1920-1932 journey part 1 but I cannot progress? 

[EA_Blueberry]

@danwaldron651992 

If you go to your Challenges tab and select Milestones can you redeem the rewards?

[EA_Blueberry]

@Devildog360621 

Are you still having trouble with it showing up as 0% and have you tried power cycling the console or reinstalled the game?

[Devildog360621]

Yes I am still showing 0% complete in the Series Progression for Journey 1 & 2 solos. I have not tried to reinstall the game. I will give it a try and see if that works.

[Devildog360621]

Reinstalled still 0% completion.

[EA_Blueberry]

@Devildog360621 

Would you be able to link us a video of you navigating the Mission and Challenges tabs for us so we can visually see what you're seeing?