July 2020
Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID?
Date/time issue occurred 6/29/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug My problem is not with gameplay but with Pre-Order for Madden 21. I click on the link within Madden 20 and it takes me to the Store URL and gives me my EA Access 10% discount, but NOT the Loyalty discount. Friends on XBox when pre-ordering are getting both. I am posting as EA Customer Service said I should. I also spoke with Playstation who says I need to work with EA. Any help would be greatly appreciated.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go through pre-order banner in Madden 20 and see if you get the EA and Loyalty discounts to apply, for a total of 20%.
What happens when the bug occurs? It appears to only apply one of the discounts and looks like the EA Access discount and not the loyalty discount.
What do you expect to see? I would expect to be able to get the 20% discount via Loyalty and EA Access similar to people I know on XBox.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Ea.com Screenshots provided
July 2020
August 2020