Madden 19 BSOD PC

[RandallSavage303]

Product: Madden NFL 19
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 8:18pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Everytime i launch Madden 19 on my PC it crashes my entire PC giving me the BSOD. Just want to play some madden man. running Intel i9 9900k, RTX 2070 wtih 16GB of RAM on Z390-P motherboard.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? im not sure
What happens when the bug occurs? whole PC crashes into BSOD making me restart the entire PC.
What do you expect to see? a working game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? RTX 2070
Enter RAM memory size in GB 16GB DDR4 RAM

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i open the app from origin & it crashes almost immediately as Madden 19 begins to load the start screen then my whole PC goes into BSOD

[EA_Barry · Accepted solution]

@RandallSavage303 

Bluescreens indicate an issue outside of the game but there are a couple of steps you can take to try to narrow down where the issue is:

• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Run your CPU, GPU and RAM at stock clock speeds

If the above does not help, post your Dxiag report here as there may be info in there that will help us find your issue, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[EA_Barry · Accepted solution]

@RandallSavage303 

Bluescreens indicate an issue outside of the game but there are a couple of steps you can take to try to narrow down where the issue is:

• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Run your CPU, GPU and RAM at stock clock speeds

If the above does not help, post your Dxiag report here as there may be info in there that will help us find your issue, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/