Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? StablerDust
Date/time issue occurred October 1, 2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug When I go to open the packs I received from the MakeRight, I receive an error code saying "Our servers cannot process your request at this time. Please try again later." Then it kicks me out of ultimate team/
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It happened randomly from last nights makeright
What happens when the bug occurs? It kicks me out of ultimate team and I cannot open the packs
What do you expect to see? The pack(s) to open when I click on them.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
This has been very frustrating and support hasn't been helpful at all.
If you are still seeing an issue when you see this message then do contact our Advisors for help, thanks.
If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/