Lost rewards

[rinelorf]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12 Pro max
OS Version 14.8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976532182
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Performed my 3rd gl jmls tier 6, finished screen went black and I didn’t get my reward of ultimate ability material
Steps: How can we find the bug ourselves? Approximately 3 days ago
Connection Type Mobile
Please select your region North America
Country Usa

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Should have 3

[EA_HighCommand · Accepted solution]

Hi @rinelorf and sorry to hear that.

We've checked the logs available to us but were unable to confirm that you completed the event 3 times. Our record only showing 2 attempts so far (both completed successfully).

[EA_HighCommand · Accepted solution]

Hi @rinelorf and sorry to hear that.

We've checked the logs available to us but were unable to confirm that you completed the event 3 times. Our record only showing 2 attempts so far (both completed successfully).

[KriosRising]

Hi EA_HighCommand

I had a network issue after I received a Victory screen during Tier 6 of the SLKR event. I want to make sure my successful attempts match my total ultimate mats so that I don’t have the 9/10 issue when I get there. Is there anyway I can check that?