Lost resources using Scavenger

[johnfranke]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 8
OS Version latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-778-433
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Lost resources while trying to convert using the Scavenger I converted 50 MK 3 Sienar Holo Projector Salvage for 10 Aurodium Heatsinks It used up the salvage but I did not get the heatsinks.
Steps: How can we find the bug ourselves? Try converting groups of 50 salvage ?
Connection Type Wifi
Please select your region North America
Country US

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Lost resources while trying to convert using the Scavenger
I converted 50 MK 3 Sienar Holo Projector Salvage for 10 Aurodium Heatsinks
It used up the salvage but I did not get the heatsinks.

[EA_UltraSlide · Accepted solution]

Hi @johnfranke 

We cannot see gear levels on a certain date, but I have went back 2 months and found all the Aurodium Heatsinks that you got and all the ones that you used. In the last 2 months you have gotten 111 Aurodium Heatsinks and spent 100 on Relicing characters (20 each relic level to Poe to Relic 5, Rose Tico to Relic 5 & BB8 to Relic 5, 6 & 7). 

This leaves you with 11 Aurodium Heatsinks. This looks like the correct amount.

[EA_UltraSlide]

Hi @johnfranke and thanks for the post.

We have checked and can see that you have scrapped the following:

• Spent 51 Mk 3 Sienar Holo Projector Salvage to get 10 Aurodium Heatsink Surplus & 10 Aurodium Heatsink today at 2:53:48pm UTC+0000.
• Spent 10 Aurodium Heatsink Surplus & 4 Mk 3 Sienar Holo Projector Salvage. to get 1 Aurodium Heatsink today at 2:54:20pm UTC+0000.

This means that currently you have 11 Aurodium Heatsink in your inventory. Does this make sense, or do you still think some is missing?

[johnfranke]

@EA_UltraSlide Thanks for the quick summary. Can you see what my inventory of aurodium heatsinks were prior to the conversions? I could swear that I had 9 but maybe it was in fact a zero and I am just mistaken.

[EA_UltraSlide · Accepted solution]

Hi @johnfranke 

We cannot see gear levels on a certain date, but I have went back 2 months and found all the Aurodium Heatsinks that you got and all the ones that you used. In the last 2 months you have gotten 111 Aurodium Heatsinks and spent 100 on Relicing characters (20 each relic level to Poe to Relic 5, Rose Tico to Relic 5 & BB8 to Relic 5, 6 & 7). 

This leaves you with 11 Aurodium Heatsinks. This looks like the correct amount.

[johnfranke]

@EA_UltraSlide Ok, sorry to bother. I just need my eyes checked.... . thank you for the thorough check.