Lost buttons mid battle

[duce94bg]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad 5 gen
OS Version 11.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 745-264-179
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Middle of battle lost my action buttons.
Steps: How can we find the bug ourselves? I’m not sure but looked like a issue with B1. Was running droid team. And attacked B1 and I don’t think they killed him off yet. But he never responded and I didn’t get my buttons back after that. Could still hit auto buttons and change targets. But had to time out of my match to get my buttons back
Connection Type Wifi
Please select your region North America
Country

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I hope I don’t lose my Grand Arena Championship battle cause of this. Was a easy win, and I had to time out and use a second team

[EA_HighCommand · Accepted solution]

Hi @GrievouSwamp and @duce94bg and thank you for the reports.

We are aware and are already investigating this issue. With yesterdays update we've added additional logging on our end as announced HERE.

[GrievouSwamp]

Hi, i had the same issue. In the middle of the fight (with GG team) after my B1 was defeated the action bar has disappeared... 

Ally Code: 441-182-584 

Device: Huawei p20 lite with android

Connenction: wifi

[EA_HighCommand · Accepted solution]

Hi @GrievouSwamp and @duce94bg and thank you for the reports.

We are aware and are already investigating this issue. With yesterdays update we've added additional logging on our end as announced HERE.

[MrJPNorth]

I also had this happen to me during the TW against a GG squad. Killed B1, abilities disappear and I get timed out.