Lost a Kunai

[Buzulisirik]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number amd rx590
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? FrostBiteTTV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. .
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. .
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? .
When did this happen? (dd.mm.yy hh:mm) .
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? .
What should be happening instead? .
Steps: How can we find the bug ourselves? I don't know you should get a knife then cut your internet connection, try it

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Hello couple of days ago I bought 10-10 (20 total) packs. While I was opening the 8th pack. I saw the red lights of heirloom set. Then game freezed because of my internet connection then I had to alt+f4. The relogged in game. My pack is still there unopened. I opened it again and no kunai just some * rare items. I should have the kunai it's the rarerest item. Can anyone do something about this?

[EA_Blueberry · Accepted solution]

@Buzulisirik 

Our Live-Support team can pull up your account to see what you received from those Apex Packs. Please contact an EA Advisor so they can verify whether it was lost for you.

Click here to speak with an EA Advisor

[EA_Blueberry · Accepted solution]

@Buzulisirik 

Our Live-Support team can pull up your account to see what you received from those Apex Packs. Please contact an EA Advisor so they can verify whether it was lost for you.

Click here to speak with an EA Advisor

[Buzulisirik]

I've spoke them many times. They told me to bug report for this situation. Again you guys sending me to them.. It's weird but I'll try

[Buzulisirik]

I just spoke an advisor. I thought he has some mental or emotional issue. They do nothing about my case.