Lost Fleet rewards due to in-game application restart

[dacejoy99]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? SunSung Galaxy 8+
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 339-911-625
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Received the notification in my inbox for my 1st place fleet arena payout after I clicked accept, received an in app restart message. Game closed and when it reloaded, no rewards.
Steps: How can we find the bug ourselves? not sure
Connection Type Mobile
Please select your region North America
Country Canada

‌

Nothing else I can provide.

[dacejoy99 · Accepted solution]

@CG_MindTricks I was going to update this this today. It took about 30 minutes for the rewards to show up after I submitted this issue. I received what I should have. thank you

[CG_MindTricks]

@dacejoy99 Hi there, I checked your account and can see that you claimed the following rewards for Rank 1 in Fleet Arena yesterday at 22:10 UTC:
200000 Ship Building Materials.
400 Crystals.
1800 Fleet Arena Tokens.
150 Sim Tickets.
15 T4 Enhancement Droid.
10 T3 Enhancement Droid.

Then today at 11:00am UTC you spent 2000 Fleet Arena Tokens to purchase a Zeta mat and are currently left with 625 Fleet Arena Tokens in your inventory.

Hope this helps.

[dacejoy99 · Accepted solution]

@CG_MindTricks I was going to update this this today. It took about 30 minutes for the rewards to show up after I submitted this issue. I received what I should have. thank you