August 2022 - last edited August 2022 by EA_Mako
EA Help case number:
EA Persona name:
Date of the crash(es):july 10, and 11
Ticket amount lost due to the crash(es): 140 dark side
Player ID: [CM - Removed]
ally code: 548-689-757
Still missing my stolen 140 dark side currency from sith eternal missions bug that CG said to reach customer support for. Been in contact with support since then, no one will help me. I feel like I’ve contacted everyday since and still no help. Also posted on forums.
@EA_Gunner
It shouldn’t be this difficult to get my stolen currency back. I’m at 8/10 for my ultimate now. If I don’t get my 140 dark side currency before getting the ultimate then I’d like to be compensated with crystals or something.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/257547/server-update-comps#latest
[CM - Edited to remove Player ID, please do not post this publicly on the forums]
Solved! Go to Solution.
August 2022
I’ve got the currency back, I’ve already had to farm 11/10 pieces of the ultimate but thanks for getting it back to me after almost a month.
what changed since the last message that you found my case?
August 2022
Hello @xjyrrvx7312w
I need the following information to be able to assist you.
EA Help case number:
EA Persona name you contacted the support:
August 2022
How do I find those?
August 2022
I don’t think I was given a case number (I don’t know where to find it). What would my persona be?
August 2022
You will need to check the EA account you used to contact EA Help. This is not the account XJYRRVX7312W.
August 2022
I used the in game support, how do I find the account there? I didn’t even notice these weren’t linked together.
you can’t use my player ID or ally code?
August 2022
I need the case number to help you.
August 2022
Okay, again I don’t know where to find the case number.
August 2022
Where do I find the case number in game? Or find my account?
im also at 8/10 for my ultimate with about 60 tickets waiting, I should’ve had the ultimate by now but it’s going to end up with me farming more than I should’ve needed to, with no compensation of any sort. I’ve talked to support for weeks.
August 2022
Please check the Communications Section in the information HERE.