Lost 140 dark side currency from sith eternal mission bug

by xjyrrvx7312w
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Original Post

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Lost 140 dark side currency from sith eternal mission bug

[ Edited ]
★ Apprentice

EA Help case number:
EA Persona name:
Date of the crash(es):july 10, and 11
Ticket amount lost due to the crash(es): 140 dark side

 

Player ID: [CM - Removed]

ally code: 548-689-757

 

Still missing my stolen 140 dark side currency from sith eternal missions bug that CG said to reach customer support for. Been in contact with support since then, no one will help me. I feel like I’ve contacted everyday since and still no help. Also posted on forums. 
@EA_Gunner 

It shouldn’t be this difficult to get my stolen currency back. I’m at 8/10 for my ultimate now. If I don’t get my 140 dark side currency before getting the ultimate then I’d like to be compensated with crystals or something. 

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/257547/server-update-comps#latest

 

 

[CM - Edited to remove Player ID, please do not post this publicly on the forums]

Message 1 of 17 (317 Views)

Accepted Solution

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

I’ve got the currency back, I’ve already had to farm 11/10 pieces of the ultimate but thanks for getting it back to me after almost a month. 
what changed since the last message that you found my case?

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Message 16 of 17 (146 Views)

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Re: Lost 140 dark side currency from sith eternal mission bug

EA Live QV Team

Hello @xjyrrvx7312w 

 

I need the following information to be able to assist you.
EA Help case number:
EA Persona name you contacted the support:

Message 2 of 17 (263 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

How do I find those?

Message 3 of 17 (247 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

I don’t think I was given a case number (I don’t know where to find it). What would my persona be?

Message 4 of 17 (244 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

EA Live QV Team

You will need to check the EA account you used to contact EA Help. This is not the account XJYRRVX7312W.

Message 5 of 17 (230 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

I used the in game support, how do I find the account there? I didn’t even notice these weren’t linked together. 

you can’t use my player ID or ally code?

Message 6 of 17 (222 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

EA Live QV Team

I need the case number to help you.

Message 7 of 17 (220 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

Okay, again I don’t know where to find the case number. 

Message 8 of 17 (218 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

★ Apprentice

Where do I find the case number in game? Or find my account?

im also at 8/10 for my ultimate with about 60 tickets waiting, I should’ve had the ultimate by now but it’s going to end up with me farming more than I should’ve needed to, with no compensation of any sort. I’ve talked to support for weeks. 

Message 9 of 17 (205 Views)

Re: Lost 140 dark side currency from sith eternal mission bug

EA Live QV Team

Please check the Communications Section in the information HERE.

Message 10 of 17 (191 Views)
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