Losing all game audio on Olympus

by Seanskatesalot
Reply

Original Post

Losing all game audio on Olympus

★★★ Novice

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Seanskatesalot
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. -
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? -
Which Legends were your squad mates using (if applicable)? -
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Olympus
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. happens randomly
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? this varies
When did this happen? (dd.mm.yy hh:mm) 21.10.21 23:00nzt
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All sounds except for a couple random ones disappears.
What should be happening instead? Should have sound
Steps: How can we find the bug ourselves? I don't know. This has been happening to me for quite a while and tonight I realised it only(or mostly) happens on the olympus map.

ALL game audio stops working randomly on the olympus map. I have to completely quit the game and restart for it to come back. Sometimes it happens as early as the character select screen, or any time during the game. I have brought this up on these forums and received no help. I have spoken with support through twitter and online and gone through all the generic steps they suggest to try. I've cleared all the caches, reset my entire console to factory, etc. It seems like the game gets overwhelmed with too many sounds at once or something and then the audio just breaks. Can I please have some help trying to actually fix this?! it is completely gamebreaking.

 

Message 1 of 3 (128 Views)

Re: Losing all game audio on Olympus

Community Manager

Hey @Seanskatesalot To confirm you've seen this on others maps outside Olympus? Would it be possible to get a clip of this when it happens?

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Message 2 of 3 (111 Views)

Re: Losing all game audio on Olympus

★★★ Apprentice
@EA_Illium Dude, call in a lifeline carepackage and the sound get muffled hard.
This has happen to me 2 times now and i bet im not the only one. Even the gun sound was broken.
Trying to get a clip.
Message 3 of 3 (73 Views)
Twitter Stream