Login error

[kevgtmster14]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Xbox name : Kevgtmster14
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Log in screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? All my lifetime matchs
When did this happen? (dd.mm.yy hh:mm) A few hours ago
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I launch the game
What should be happening instead? Loading into apex normally
Steps: How can we find the bug ourselves? I’m pretty sure other people were affected by this ( Twitter and Reddit )

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[EA_Atic · Accepted solution]

Hey, @kevgtmster14 have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

[kevgtmster14]

@kevgtmster14 Basically I can’t log in to the game it simply doesn’t let me I’ve tried everything! This is very frustrating since it’s the weekend

[kevgtmster14]

( Code net )

[EA_Atic · Accepted solution]

Hey, @kevgtmster14 have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic