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Logging into account

by Italian4Spartan
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Logging into account

★★ Newbie

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to play online
What happens when the bug occurs? I am unable to play online
What do you expect to see? Comes up with a menu saying I need to change my password, and when I do it says I need to sign in
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Online
What time did you see the bug? (HH:MM AM/PM) All the time
What is your time zone? AGT (BET) - GMT - 3:00
What is your gamertag/PSN ID? Rogue Destro
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

Okay so every time I try to go into an online game setting it just says my password isn’t strong enough and wants me to change it, but when I do it just says I need to sign in???? I’m Ashley to sign in on everything else but this game I guess?? Wtf?

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Accepted Solution

Re: Logging into account

Community Manager

Hi there, @Italian4Spartan.

 

Try going to www.origin.com and reset the password of your EA account. Let me know if that helps or not. Thanks!

Aljo.png

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Message 2 of 2 (133 Views)

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Re: Logging into account

Community Manager

Hi there, @Italian4Spartan.

 

Try going to www.origin.com and reset the password of your EA account. Let me know if that helps or not. Thanks!

Aljo.png
Message 2 of 2 (134 Views)
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