Log in issues

[Bruzer24]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9+
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Connection lost error. I cant log into any of my accounts. It just keeps looping back to loading screen stating connection lost.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country

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Not sure why it's not working, but was unable to log in at all yesterday or today 

[EA_HighCommand · Accepted solution]

Hi @Bruzer24 and sorry to hear that.

Most likely your phone updated to the latest GooglePlay version which appears to be the culprit. Another player posted a potential workaround in a different thread: https://answers.ea.com/t5/Bug-Reports/Connection-Lost-Reload-Sign-In-to-Google-Play-neverending-loop... (This is no official solution, so please do it at your own risk).

[EA_HighCommand · Accepted solution]

Hi @Bruzer24 and sorry to hear that.

Most likely your phone updated to the latest GooglePlay version which appears to be the culprit. Another player posted a potential workaround in a different thread: https://answers.ea.com/t5/Bug-Reports/Connection-Lost-Reload-Sign-In-to-Google-Play-neverending-loop... (This is no official solution, so please do it at your own risk).