Locked out of sith raid despite reset

[JediAnakin1229]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 958833142
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Locked out of raids even though weekly reset has happened
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country

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Fix this

[EA_HighCommand · Accepted solution]

Hi @JediAnakin1229 and thank you for the report.

We checked your account and it appears you are still hitting the limit for the Sith Raid reward allowance. This can happen if you switch guilds too often in a short period of time, which seems to be the case for your account. This is working as intended and not a bug.

[PlanetOfRedDevil]

The reset is 12 am UTC on Monday

[GladOS-013]

@JediAnakin1229 It's also not strictly for one week. I think it's more like 5 in a two week rolling period

[EA_HighCommand · Accepted solution]

Hi @JediAnakin1229 and thank you for the report.

We checked your account and it appears you are still hitting the limit for the Sith Raid reward allowance. This can happen if you switch guilds too often in a short period of time, which seems to be the case for your account. This is working as intended and not a bug.