Lobby Bug
by Nukem131Original Post
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Nukem131
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to play the game!
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1-3
When did this happen? (dd.mm.yy hh:mm) 27/10/2020 11:30
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can not play this game, have deleted and reinstalled and still happening.
What should be happening instead? I should be able to play the game
Steps: How can we find the bug ourselves? Look at my picture
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Nukem131
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to start a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 27/10/20 11:30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can not start a game, it keeps saying party is full when there is no one in my party. Also my name isn’t even showing up all it says is player.
What should be happening instead? Should be playing the game
Steps: How can we find the bug ourselves? Look at my picture
This has been going on for the past 2-4 hours. Can’t get into a game. I’ve tested my network plenty of times, I’ve restarted my game and console plenty of times as well. Please help!!!
Hi @Nukem131,
Can we try out some other troubleshooting steps to see if we can help get you back up and running? I'd recommend starting off with the basic connectivity steps first when you have the chance. If you're still getting stuck at the same spot after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
Thanks for giving that a shot. Can you also try setting a different DNS on your PlayStation to see if that helps as well? I've seen some cases where using a different DNS can help with issues like this as well.
To update the DNS on your console follow the steps below:
1. Go to your PS4 Settings
2. Choose Network
3. Select Set Up Internet Connection
4. Select either WiFi or LAN Cable (depending on what type of connection you're using)
5. Choose IP Address Settings (Automatic)
6. Select DHCP Host Name (Do Not Use)
7. Select DNS Settings (Manual)
8. From there enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.
Let me know if you're still seeing the same issues happening after that. Thanks again!
/Kent
Thanks for letting me know. If it does start happening again please give me a shout.
/Kent
