Loading screen frozen

[dazzadude1]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy 10e
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 264-973-157
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Stuck on loading screen, no messages, no loading. Allies inform me that I appear to be level 1 when they look at my profile.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country England

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Screenshot of loading screen 

[EA_UltraSlide]

Hi @dazzadude1 

There are a few things you can try that have worked in the past for this and similar issues.

• Change your connection type. For example, if you are using WIFI, connect to a 3G/4G (data) connection and launch the game again.
• Clear your game cache - Android | iOS
• Changing your system language to the same language as your store region can get you past the 'Loading Cantina' screen so you can continue to play.
  eg. if your store is in France, change your language to French.

We have able brought this to the teams attention for further investigation.

Regarding your profile being level 1, this was an issue that arose and affected a small number of players please see the below forum post:

Incorrect Account Resets With Update

[dazzadude1]

Hi @EA_UltraSlide 

I have attempted to connect via WiFi, 4G, and 3G. I have deleted app cache, and uninstalled and reinstalled app. I have changed languages to alternate English settings and still no luck. 

I note this doesn't appear to a isolated case going through the other threads. 

Thank you for your reply though. Keep me posted