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Re: Cheated by makeup pack!

by jooliea
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Original Post

Re: Bold Smokey Glam pack missing color options

[ Edited ]
★★ Novice
I am also missing the highlight colors, blush colors, lipstick colors, and have white spot on back of curly hair. I am on the s8 plus.
Message 11 of 38 (1,785 Views)

Re: [Open] Bold Smokey Glam pack missing color options

★★ Novice
Likewise, I have all the same issues as mentioned! The incomplete makeup collection was especially disappointing to me 😢 This was my first purchase and I probably won't be making another IAP on Sims Mobile tbh.
Message 12 of 38 (1,638 Views)

Re: Cheated by makeup pack!

[ Edited ]
Champion (Retired)

@caprisim  @nixiepop I think it depends on the Sim's skin tone. I tried changing skin tone colors and got different options. It still doesn't seem right though...😔

Message 13 of 38 (1,626 Views)

Re: Cheated by makeup pack!

[ Edited ]
★★★★★ Apprentice
Thanks for your reply and yes I agree, it does depend on the skin tone used, I didn’t realize that until I investigated more after the update for the Bubble Blower Event. And I actually made a bug report about it because it’s advertised as all colors available for each make up item.
Check out my post if you get a chance and give it a “me too” thanks!
https://answers.ea.com/t5/Bug-Reports/Open-Bold-Smokey-Glam-pack-missing-color-options/m-p/6804152#M...
Message 14 of 38 (1,617 Views)

Re: Cheated by makeup pack!

★★★★★ Apprentice
I noticed as of the most recent update last week, that the white spot in the back of the curly hair that came with this pack has been fixed—which is great—but the limited colors of make up depending on skin tone is still the same.
I received an email from EA Help the other day with an update...there’s not much info there but I’m still hoping they will fix it to be how it was advertised.
Message 15 of 38 (1,512 Views)

Re: Cheated by makeup pack!

[ Edited ]
★★★★★ Apprentice
** Update **

The other day I got a message from an EA Help Specialist apologizing for the inconvenience with this issue and he said that they hope to fix it in a future update. In return for my trouble they gave me $600 sim cash as compensation. So to anyone who bought the pack, I encourage you to contact them and if you still haven't received any compensation yet, keep trying as they know it's their fault.

https://help.ea.com/en/
Message 16 of 38 (1,453 Views)

Re: Cheated by makeup pack!


@caprisim wrote:
** Update **

The other day I got a message from an EA Help Specialist apologizing for the inconvenience with this issue and he said that they hope to fix it in a future update. In return for my trouble they gave me $600 sim cash as compensation. So to anyone who bought the pack, I encourage you to contact them and if you still haven't received any compensation yet, keep trying as they know it's their fault.

https://help.ea.com/en/

@PaQuilter1@Rockstarshine@mmarie513@Lilandrah, did you guys see this reply of Caprisim? 

Did the issue get resolved in the mean time?

-----  

do not work for EA


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Message 17 of 38 (1,400 Views)

Re: Cheated by makeup pack!

Champion (Retired)

@Phantomlover1717 It's not fixed in my game. It still depends on skin tone and all options aren't available as described in the ad. 😮

Message 18 of 38 (1,387 Views)

Re: Cheated by makeup pack!

★★★★★ Apprentice
No the issue has still not been fixed, although I was well compensated for my trouble thankfully. I posted that so others might be encouraged to try and get their money back as well.
Message 19 of 38 (1,301 Views)

Re: Cheated by makeup pack!

★★★★★ Apprentice

So is the only option asking for a refund? I had assumed they would fix it, so I have been quietly waiting. But since this pack, they have released another makeup pack with the exact same issue. Do they have any plans to fix this?

 

I hate opening tickets because they always tell me to post on the forum, no matter what the issue is about, so since I saw there was a post I just waited. Frown

Message 20 of 38 (1,245 Views)
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