May 2018 - last edited May 2018
May 2018
May 2018 - last edited May 2018
June 2018
June 2018 - last edited June 2018
June 2018
@caprisim wrote:
** Update **
The other day I got a message from an EA Help Specialist apologizing for the inconvenience with this issue and he said that they hope to fix it in a future update. In return for my trouble they gave me $600 sim cash as compensation. So to anyone who bought the pack, I encourage you to contact them and if you still haven't received any compensation yet, keep trying as they know it's their fault.
https://help.ea.com/en/
@PaQuilter1, @Rockstarshine, @mmarie513, @Lilandrah, did you guys see this reply of Caprisim?
Did the issue get resolved in the mean time?
June 2018
@Phantomlover1717 It's not fixed in my game. It still depends on skin tone and all options aren't available as described in the ad. 😮
June 2018
July 2018
So is the only option asking for a refund? I had assumed they would fix it, so I have been quietly waiting. But since this pack, they have released another makeup pack with the exact same issue. Do they have any plans to fix this?
I hate opening tickets because they always tell me to post on the forum, no matter what the issue is about, so since I saw there was a post I just waited.