Level 16 Catchup pack not unlocked

[shrishjais]

Product: Need for Speed Payback
Platform:PC
Summarize your bug Level 16 catchup pack not unlocked after completion of chapter 5
What is your gamertag/PSN ID/EA Account name? niloerne
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/03/2019
What time did you see the bug? (HH:MM AM/PM) 04:05 PM
What is your time zone? IST - GMT + 5:30
Steps: How can we find the bug ourselves? After completion of chapter 5, Take any car to tune-up shop, go to Catchup Packs section, go to level 16 catch up pack, it will be locked
What happens when the bug occurs? I can't purchase the level 16 catchup pack
What do you expect to see? Purachased level 16 catchup pack
Please select your region Asia
Were you connected to other players when the bug occurred? No

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This is a common issue, which has no solutions, tried all the possible fixes told by the EA Help team.