Level 11 Battlepass

[gazelleroadkill]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? GazelleRoadkill
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Revenant
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Went back to lobby after game, game me the xp which took me to level 11 but didn't give the rewards in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicking A to cycle through the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 18.05.2020 22:00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Haven't recieved battlepass prizes which I have paid for
What should be happening instead? recieiving battlepss prizes
Steps: How can we find the bug ourselves? unknown

‌

Battlepass level 11 hit - no coins or apex pack credited

[EA_Kent · Accepted solution]

Hi @gazelleroadkill. 

If you're still not seeing those rewards I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well, if that works better for you. 

/Kent

[EA_Kent · Accepted solution]

Hi @gazelleroadkill. 

If you're still not seeing those rewards I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well, if that works better for you. 

/Kent