Re: Legend Skin aquired and unlocked but not "owned"

by EA_David
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Original Post

Legend Skin aquired and unlocked but not "owned"

★★ Apprentice

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Spreefiearit
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Gibraltar
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legends Skins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. .
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? .
When did this happen? (dd.mm.yy hh:mm) .
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? .
What should be happening instead? .
Steps: How can we find the bug ourselves? .

Product: Apex Legends
Platform:PC
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Spreefearit
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Suhsihoihoihoihoi
Which Legend were you playing (if applicable)? Gibralter
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend Skins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I had the Neural Net skin equipped then equipped the Original skin and now it won't let me equip the Neural Net skin again it's still unlocked but when I press X nothing happens the check mark stays next to the "Original" skin
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? idk
When did this happen? (dd.mm.yy hh:mm) 2/14/19 is my best guess
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I am unable to equip my Neural Net legend skin for Gibraltar. It shows it is unlocked but pressing X only equips the skin in the legends menu and the check mark showing which skin is equipped wont move from the "original" skin. quitting the game doesn't solve the problem. it also says i only have 1/40 skins Owned even though I received the skin from a loot box and even had it equipped prior to this bug occurring.
What should be happening instead? it should Equip my Neural Net skin when I press X
Steps: How can we find the bug ourselves? I'm not sure if i was switching skins when a game was about to start or if my game crashed while i was switching skins.

Message 1 of 5 (176 Views)

Re: Legend Skin aquired and unlocked but not "owned"

★★ Apprentice

sorry it auto saved my first report and i accidentaly hit Back in my browser and it would only load it up in the comment section so thats why theres a double post.

Message 2 of 5 (171 Views)

Re: Legend Skin aquired and unlocked but not "owned"

★★ Apprentice

nevermind i see the skin has been disabled do to a bug crash

Message 3 of 5 (167 Views)

Re: Legend Skin aquired and unlocked but not "owned"

★★★ Newbie

This happening to me also. I want to know how to fix it

Message 4 of 5 (159 Views)

Re: Legend Skin aquired and unlocked but not "owned"

Community Manager

Hey, please check again today, a patch was deployed to address this.

Thanks!

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Message 5 of 5 (144 Views)