Leaving Home Crashes Game

[BunnyWiseman]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone X
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003453592497
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When attempting to go to another part of the map or to a party, the game crashes.
What do you expect to see? A fix.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback The game crashes when attempting to load a map that is not home.

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When attempting to go to another part of the map or to a party, the game crashes.

[orcadragon17]

I have the same problem which started when either I ignored a prompt to buy a stove or I started my first party.

I am on an iPad Pro updated to lastest iOS. So the problem is multi platform.

[orcadragon17]

https://answers.ea.com/t5/Technical-Issues/Game-crash-when-leaves-house/m-p/6756101#M1632

This is is apparently a Techinical Issue. This thread has a lot of people with this problem. The team is working on it. Hopefully a fix soon.

[haileymarie2012]

Does anyone know if it has been fixed yet. It’s still happening to me

[SimGuruMaaike]

Hey @haileymarie2012, can you give me your player id? You can find this number in settings > Help & About > About, it will help our investigation