Latest update won’t load

by xlorskysolo
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Original Post

Latest update won’t load

★ Novice

After the latest update, while trying to reload the game, I continue to get “your session has expired” message and asked to reload. I’ve reloaded multiple times. What next?

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Re: Latest update won’t load

EA Live QV Team

Hey @xlorskysolo 

Try a few steps from the Basic Troubleshooting Guide. Make sure you have enough storage for the new update. 

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Re: Latest update won’t load

★ Novice

Apparently shutting down my ipad and restarting did the trick!! Thanks!!

Message 3 of 12 (561 Views)

Re: Latest update won’t load

★★★ Newbie
@EA_Gunner Same issue here. Iphone13 mini (ios 15.5). 60+gb free. Reinstalling didn’t work
Message 4 of 12 (560 Views)

Re: Latest update won’t load

★★ Novice

@EA_Gunner same issue here

 

Restarted device (iPhone 12, ios 15.4)

Reinstalled app twice (once before restart and once after)

 

Just stuck on the beginning art screen with it saying “loading cantina”

 

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Re: Latest update won’t load

[ Edited ]
★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 15.5
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Can’t get past the cantina load screen: “your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in”.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Australia
Country Australia

Hi there - after the last update I have the same error when trying to load the cantina screen “your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in”.

 

Solved: I had to log out of game centre and back in again - once that was done, I could log in again

Message 6 of 12 (379 Views)

Re: Latest update won’t load

★★★★★ Newbie

I can’t log in either after a restart and reinstall. I’m using An apple for phone. 

Message 7 of 12 (350 Views)

Re: Latest update won’t load

EA Live QV Team

Hey folks.

Were you able to log in after the hotfix?

Message 8 of 12 (319 Views)

Re: Latest update won’t load

★★ Novice

Yeah. Working now for me. 

 

Cheers for the help

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Re: Latest update won’t load

★★★★★ Newbie

Its happening with me too

Message 10 of 12 (266 Views)
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