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Latest Update broke the Game. Can't launch - contains MALWARE

by Menex777
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Latest Update broke the Game. Can't launch - contains MALWARE

★★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 670
Enter RAM memory size in GB 2GB
What is your gamertag/PSN ID/EA Account name? Menex777
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Starting the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading the game through Origin launcher
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 1209121915
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The latest update has a file Avast Antivirus identifies as Malware. It refuses to accept the file and puts it in quarantine. Win64:Malware-gen
What should be happening instead? The game should update and load.
Steps: How can we find the bug ourselves? Check you software/code. This update contains files considered infected by Avast.

Now you've done it.

 

The latest update contains a file that Avast Antivirus identifies as Malware. It blocks the file and puts it in quarantine.

 

As a result, the game can't launch, since the game client/launcher notices files are missing, and thinks cheating is active.

 

I'm speechless. Just...wow. Exactly what are you trying to do? Is this your way of trying to stop cheaters? Infecting the computers with malware? Don't get me wrong, I hate the cheaters just as much as the next player. But this is not OK.

 

avastwarning.jpg

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Accepted Solution

Re: Latest Update broke the Game. Can't launch - contains MALWARE

★★★ Newbie
Message 4 of 5 (250 Views)

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Re: Latest Update broke the Game. Can't launch - contains MALWARE

★★★★ Newbie

Hello, 

 

Me too, I can't launch the game since the last update

 

 

Message 2 of 5 (294 Views)

Re: Latest Update broke the Game. Can't launch - contains MALWARE

★★★★ Novice
@Menex777 Same here...
Message 3 of 5 (252 Views)

Re: Latest Update broke the Game. Can't launch - contains MALWARE

★★★ Newbie

An EA community manager has said its a false positive - see here: https://answers.ea.com/t5/Technical-Issues/Antivirus-programs-reporting-r5apex-exe-as-malware/m-p/81...

Message 4 of 5 (251 Views)

Re: Latest Update broke the Game. Can't launch - contains MALWARE

Champion

Hey all!

 

They are aware of the issue about the false positives.

Till they fix this issue, i'll leave here the steps how to add Apex as a Exception.

If this file is set in quarantine, flag it as false positive.

Avast:

 

  1. Open the Avast user interface
  2. go to Settings
  3. Click on General
  4. Find the tab Exclusions
  5. Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
    This should most of the time be the location Apex is installed.
  6. Press "Ok" and Repair Apex Legends.

AVG:

 

  1. Open de AVG user interface
  2. Click  Menu and go to Settings.
  3. Locate yourself to General then click Exceptions.
  4. Now click Add Exception and paste here:
    "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe"
  5. Now click Add Exception and now Repair Apex Legends.

_____________________________________________________________________________
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Apex Legends Troubleshooting guide: Zeel's Troubleshooting guide
Useful links: AHQ User guidelines - Report A cheater - Apex Legends FAQ

Message 5 of 5 (177 Views)

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