Help us improve Answers HQ! Take Survey No, Thanks

Lagging on iPhone SE. IOS 13.5.1

by benwallis97
Reply

Original Post

Highlighted
Accepted Solution

Lagging on iPhone SE. IOS 13.5.1

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone SE (2020)
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 567288131
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Severe lagging in battles. Worse when manual and not in auto. Occurs across all battle types (incl. Arena, TB, events). Only occurs at 4x speed. Seems a lot smoother at 1-2x.
Steps: How can we find the bug ourselves? 1. Log into game with iPhone SE (2020) with latest iOS. 2. Select any match type - e.g. arena. 3. Set match speed to 4x 4. Try and play...
Connection Type Wifi
Please select your region North America
Country UK

None

Message 1 of 2 (118 Views)

Accepted Solution
Highlighted

Re: Lagging on iPhone SE. IOS 13.5.1

EA Live QV Team

Hi @benwallis97 and thank you for the report.

 

We are aware of some performance issues on recent iPhones and are actively looking into possible improvements. In the meantime: Some players reported that the performance improves when you turn screen recording on (I know, it sounds weird^^).

View in thread

Message 2 of 2 (97 Views)

All Replies
Highlighted

Re: Lagging on iPhone SE. IOS 13.5.1

EA Live QV Team

Hi @benwallis97 and thank you for the report.

 

We are aware of some performance issues on recent iPhones and are actively looking into possible improvements. In the meantime: Some players reported that the performance improves when you turn screen recording on (I know, it sounds weird^^).

Message 2 of 2 (98 Views)