Lagging on iPhone SE. IOS 13.5.1

[benwallis97]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone SE (2020)
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 567288131
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Severe lagging in battles. Worse when manual and not in auto. Occurs across all battle types (incl. Arena, TB, events). Only occurs at 4x speed. Seems a lot smoother at 1-2x.
Steps: How can we find the bug ourselves? 1. Log into game with iPhone SE (2020) with latest iOS. 2. Select any match type - e.g. arena. 3. Set match speed to 4x 4. Try and play...
Connection Type Wifi
Please select your region North America
Country UK

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None

[EA_HighCommand · Accepted solution]

Hi @benwallis97 and thank you for the report.

We are aware of some performance issues on recent iPhones and are actively looking into possible improvements. In the meantime: Some players reported that the performance improves when you turn screen recording on (I know, it sounds weird^^).

[EA_HighCommand · Accepted solution]

Hi @benwallis97 and thank you for the report.

We are aware of some performance issues on recent iPhones and are actively looking into possible improvements. In the meantime: Some players reported that the performance improves when you turn screen recording on (I know, it sounds weird^^).