LS GEO crash

[Hyldenlord]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 8
OS Version 13.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318-172-182
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug App crash before battle in LS GEO
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

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Currently we are in Phase 3 LS GEO. The moment I wanted to do a battle using Shaak Ti + clones the app crashed at the loading screen. This has never happened before. It counted the battle and I lost my team and our guild a potential 1 million+ score which is crucial under LS GEO's difficulty... 

I use wi-fi with strong, uninterrupted signal. Would be great if it could be fixed for the future that any crash before a battle wouldn't mess up the game. This frequently happens using SLKR in DS GEO P4.

Cheers.

[EA_UltraSlide · Accepted solution]

Hi @Hyldenlord and sorry to hear that.

The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, TB Combat/Special mission results are final and cannot be changed.

[EA_UltraSlide · Accepted solution]

Hi @Hyldenlord and sorry to hear that.

The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, TB Combat/Special mission results are final and cannot be changed.