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LG v20 Stuck on loading screen

by TheMightyClem
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Accepted Solution

LG v20 Stuck on loading screen

[ Edited ]
★★★★ Novice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG v20
OS Version Android 7.0
What is your Player ID? Clem
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Upon starting the game up from my home screen all I get is the loading screen that will not go away. I get no other messages or alerts. Just the loading screen and the back round menu music. This problem is slightly different than the last LG v20 complaint as I get no error messages or alerts. Just the stuck loading screen.
Steps: How can we find the bug ourselves? Replicate with same phone and setup?
Connection Type Wifi
Please select your region North America
Country USA

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG v20
OS Version Android 7.0
What is your Player ID? Clem
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Upon starting the game up from my home screen all I get is the loading screen that will not go away. I get no other messages or alerts. Just the loading screen and the back round menu music. This problem is slightly different than the last LG v20 complaint as I get no error messages or alerts. Just the stuck loading screen.
Steps: How can we find the bug ourselves? Replicate with same phone and setup?
Connection Type Wifi
Please select your region North America
Country USA

 

 

Message 1 of 28 (1,467 Views)

Accepted Solution

Re: LG v20 Stuck on loading screen

[ Edited ]
EA Live QV Team

Hey everyone, thank you for your replies and your patience! This should now be resolved, please ensure you have updated to the latest version of Google Play Store v10.7.19 and then try accessing the game. To update Google Play Store, enter the Play Store app, navigate to Settings and scroll down and tap the "Play Store Version". Please let me know if this has resolved it for you or not Standard smile

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Message 20 of 28 (1,539 Views)

All Replies

Re: LG v20 Stuck on loading screen

★★★★ Novice
Having the same problem on Pixel XL running Android 8.1
Message 2 of 28 (1,439 Views)

Re: LG v20 Stuck on loading screen

★★★★ Novice

Sometimes the loading screen is indefinite; however, there have been a few instances where the Google Play licensing error alert appears within the app. Shortly after that another alert stacks on top called Error 404.

Message 3 of 28 (1,417 Views)

Re: LG v20 Stuck on loading screen

★★★★ Newbie

I am havinf same issue. On pixel 2 

Message 4 of 28 (1,407 Views)

Re: LG v20 Stuck on loading screen

★★★★ Newbie

I'm on a Samsung S8 and it's stucstuck on loading screen. Sometimes get the error saying it cannot connect to licensing.

 

Is the server down?

Message 5 of 28 (1,393 Views)

Re: LG v20 Stuck on loading screen

★★★★ Novice

Same issue. Continues today. Pixel XL game will not get past loading screen.  Both on WiFi and mobile network.

Message 6 of 28 (1,325 Views)

Re: LG v20 Stuck on loading screen

★★★★ Newbie
Also have the same issue for the last two days on my Galaxy Note 8
Message 7 of 28 (1,287 Views)

Re: LG v20 Stuck on loading screen

★★★★ Novice

Same issue here. Been like this for 3 days now. 

Message 8 of 28 (1,276 Views)

Re: LG v20 Stuck on loading screen

★★★★ Newbie

Same issue on Google Nexus 5x. Have has this issue since 7/2/18 roughly 11:00. Received an update recently and it worked a bit after that but nothing now. Let sit on main loading screen for 10 minutes. Both WiFi and carrier signal tried.

Message 9 of 28 (1,257 Views)

Re: LG v20 Stuck on loading screen

★★★★ Newbie

Same problem pixel 2 xl. I uninstalled and reinstalled still same issue. can we please get a developer or somebody to respond to this issue

Message 10 of 28 (1,242 Views)

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