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LG V20 unable to authenticate and play

by NewAgeHavok
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Accepted Solution

LG V20 unable to authenticate and play

★★★★ Novice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG V20
OS Version Android 7.0
What is your Player ID? NewAgeHavok
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Can't login/authenticate to play. Connection is highly reliable and fully functional.
Steps: How can we find the bug ourselves? Unable to login.
Connection Type Wifi
Please select your region Europe
Country Italy

Google play Licensing

Unable to connect to app licensing service.please ensure a strong internet connection and try again later.

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Accepted Solution

Re: LG V20 unable to authenticate and play

EA Live QV Team

Hey @NewAgeHavok are you still having this issue? If so please ensure you have updated to the latest version of Google Play Store v10.7.19 and then try accessing the game. To update Google Play Store, enter the Play Store app, navigate to Settings and scroll down and tap the "Play Store Version". Please let me know if this has resolved it for you or not Standard smile

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Re: LG V20 unable to authenticate and play

EA Live QV Team

Hey @NewAgeHavok thanks for the report. Have you played the game prior to this? Note that the game is only available to Beta players in the US & Canada only and will only work when downloaded directly from the Google Play Store.

Message 2 of 4 (376 Views)

Re: LG V20 unable to authenticate and play

EA Live QV Team

Hey @NewAgeHavok are you still having this issue? If so please ensure you have updated to the latest version of Google Play Store v10.7.19 and then try accessing the game. To update Google Play Store, enter the Play Store app, navigate to Settings and scroll down and tap the "Play Store Version". Please let me know if this has resolved it for you or not Standard smile

Message 3 of 4 (486 Views)

Re: LG V20 unable to authenticate and play

★★★★ Novice

Nope, everything is good to go now. Thanks for the undying support and perserverance!!

Message 4 of 4 (291 Views)

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