[FIXED] Sim Profile not opening after Learning (Dis)Likes/LUIE occurring

by TullaDoVenen
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Original Post

Sims Profile Buy Music Glitch

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? EP19: 1.assets.no-ep10.43
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I don’t know lol
What happens when the bug occurs? When trying to open a sims profile from the relationships tab, build/buy mode music starts playing and the game glitches. I can no longer see sims profiles Frown
What do you expect to see? To see sims profiles
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Dream home decorator

I don’t have any videos sorry 

Message 31 of 126 (1,833 Views)

Re: Sim Profile Won't Show

★★★★★ Novice

@Bluebellflora I reinstalled the whole game and it didn't work. I actually think my issue might be related to this: https://answers.ea.com/t5/Bug-Reports/OPEN-Sim-Profile-not-opening-after-Learning-Dis-Likes-LUIE/m-...

Message 32 of 126 (1,733 Views)

Re: [OPEN] Sim Profile not opening after Learning (Dis)Likes/LUIE occurring

[ Edited ]
★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.75.125.1030
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, Discover University, Eco lifestyle, Get Famous, Get to Work, Island Living, Seasons, Snowy Escape, Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of Magic, Spa Day, Strangerville, Vampires, All stuff packs, No kits

Steps: How can we find the bug ourselves? When Origin is in online mode load up game and have some sims get to know a bunch about each other and gain some sentiments. Then click on the different acquaintances/friends in the area where who your sim knows and try to open profiles. However issue goes away when in offline mode.
What happens when the bug occurs? Opening the profiles of different sims will either give you no sentiment, likes/dislkes info or the popup won't happen at all and loading screen music plays.
What do you expect to see? To see sims profiles with their known information (likes, dislikes, relation, sentiments)
Have you installed any customization with the game, e.g. Custom Content or Mods? No, and I have repaired game 2 times.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The last patch that added likes/dislikes

 

LastUIException

Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>c42b21a8419ec90860b82277</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-06-03 00:31:28</createtime><buildsignature>Local.Unknown.Unknown.1.75.125.1030-1.200.000.507.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimProfile::SimProfileMain</categoryid><desyncid>c42b21a8419ec90860b82277</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimProfile::SimProfileMain/PopulatePreferences()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=9102&#13;&#10;Client Session Time: 18.50&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,100,48178&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 27.21.14.5730, GUID: D7B71E3E-58C1-11CF-904D-7D411BC2D635&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>c42b21a8419ec90860b82277</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-06-03 00:31:38</createtime><buildsignature>Local.Unknown.Unknown.1.75.125.1030-1.200.000.507.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimProfile::SimProfileMain</categoryid><desyncid>c42b21a8419ec90860b82277</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimProfile::SimProfileMain/ClearProfileData()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=10110&#13;&#10;Client Session Time: 18.50&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,100,48178&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 27.21.14.5730, GUID: D7B71E3E-58C1-11CF-904D-7D411BC2D635&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>c42b21a8419ec90860b82277</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-06-03 00:31:41</createtime><buildsignature>Local.Unknown.Unknown.1.75.125.1030-1.200.000.507.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimProfile::SimProfileMain</categoryid><desyncid>c42b21a8419ec90860b82277</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimProfile::SimProfileMain/ClearProfileData()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=10426&#13;&#10;Client Session Time: 18.50&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,100,48178&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 27.21.14.5730, GUID: D7B71E3E-58C1-11CF-904D-7D411BC2D635&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>c42b21a8419ec90860b82277</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-06-03 00:31:43</createtime><buildsignature>Local.Unknown.Unknown.1.75.125.1030-1.200.000.507.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimProfile::SimProfileMain</categoryid><desyncid>c42b21a8419ec90860b82277</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimProfile::SimProfileMain/ClearProfileData()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=10649&#13;&#10;Client Session Time: 18.50&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,100,48178&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 27.21.14.5730, GUID: D7B71E3E-58C1-11CF-904D-7D411BC2D635&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>c42b21a8419ec90860b82277</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-06-03 00:31:49</createtime><buildsignature>Local.Unknown.Unknown.1.75.125.1030-1.200.000.507.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimProfile::SimProfileMain</categoryid><desyncid>c42b21a8419ec90860b82277</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimProfile::SimProfileMain/ClearProfileData()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=11254&#13;&#10;Client Session Time: 18.50&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,100,48178&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 27.21.14.5730, GUID: D7B71E3E-58C1-11CF-904D-7D411BC2D635&#13; &#10;</desyncdata></report>
</root>

 

Message 33 of 126 (1,776 Views)

The sims profiles not opening/ showing up.

★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.75.125.1030
What expansions, game packs, and stuff packs do you have installed? N/A
Steps: How can we find the bug ourselves? get a sims and try and open another sims profile under the simology tab.
What happens when the bug occurs? the sims profiles and not displayed.
What do you expect to see? the sims profiles. example likes, dislikes, traits, career etc.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the issue occurred after the latest patch update.

when ever i try and open the sims profile panel it doesn't seem to work.

i first saw it when i updated my game with the new likes and dislikes update patch. and didn't have any mods installed in my game.

is anybody having this problem or is there a way to fix this.

 

******i cannot show any screenshots because the panel doesn't show up

Message 34 of 126 (1,835 Views)

Re: The sims profiles not opening/ showing up.

★★★★★ Apprentice
Message 35 of 126 (1,826 Views)
0

Re: [OPEN] Sim Profile not opening after Learning (Dis)Likes/LUIE occurring

[ Edited ]
★★★★ Expert

I'm assuming this is what I had, although I didn't know what happened.  My Sim went on a date and got a sentiment--opposites attract, I think.  I tried to click the profile to see the sentiment and got LOUD MUSIC, like I was in Build/Buy, and no Sim Profile.  The only way to make the music stop was to travel or go into Build/Buy.

 

(I do not have DHD.)

Message 36 of 126 (1,815 Views)
0

Re: Sim Profile Won't Show

@jasmynej14

A new Sims 4 folder is not the same as reinstalling the game.

If you think you have that bug please click the Me Too button in the opening post of the bug report and post in the thread adding your voice Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 37 of 126 (1,791 Views)
0

Re: Sim Profile Won't Show

★★★ Apprentice

I’m having the same problem again, I repaired the game and it seemed to have worked before however now the problem is back and only happens on specific sims... 

Message 38 of 126 (1,782 Views)
0

Re: Sim Profile Won't Show

@jasmynej14 @mrz428 

 

Merged into the bug report.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 39 of 126 (1,770 Views)
0

Re: [OPEN] Sim Profile not opening after Learning (Dis)Likes/LUIE occurring

[ Edited ]
★★★★ Guide

I'm having the same issue. After I learn Sims' likes/dislikes, their Sim Profile becomes blank.


blank_sim_profile.png

Message 40 of 126 (1,724 Views)