Kyrotech gear is not being awarded as earned or disappears

[Synapsis]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 11 Pro Max
OS Version IOS 15.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 491-538-127
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug 1. I had a piece of gear, one of two I needed to upgrade Rex. While I was still farming the two components needed for the second one, the first one disappeared. It was there 6/15/22 at about 1900 UTC and was not there 6/16/22 at about 1500 UTC. The gear in question was MK IX Kyrotech Battle Computer Prototype, assembled from 50 Salvage each of the MK9 KBC and MKVII Kyrotech Shock Prod. I did not upgrade other characters for fear of losing either component, Part 2. While farming I noticed that the counter for what I earned with Sim battles, 2 units earned, the counter only increased by 1. This occurs once in awhile, not every time. Hence it takes longer to replace what was lost, and looks a bit like an effort to get me to buy the item, which is worth 2800 crystals.
Steps: How can we find the bug ourselves? Part two above, just play Dark Side 8A normal with as many sims as you can for the battle, say 9 or more to get more than one piece of the desired gear.Wi
Connection Type Mobile
Please select your region North America
Country USA

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I sometimes play on an iPad.  I think I described the whole problem above.  

[EA_Gunner · Accepted solution]

Hello @Synapsis 

Thank you for sharing your findings. We tried to replicate your report on our site, but we couldn't find any problems. The gear pieces are not disappearing or vanishing. 

[EA_Gunner · Accepted solution]

Hello @Synapsis 

Thank you for sharing your findings. We tried to replicate your report on our site, but we couldn't find any problems. The gear pieces are not disappearing or vanishing. 

[Synapsis]

The fact remains that it did happen to me, I have continued to farm and did not quit, as I couldn't get this email on my phone and I was waiting for your reply.  I am unhappy with the new datachrons.  I took a year off over relics, have been back for about a year and now ready to quit again. When I started the game you were much more helpful, restoring items I had lost on at least one occasion.  Now I feel I am the one being "farmed".  I would like to be able to get one legendary before I go, and I need that gear to get there.  

I came back.  I might come back again.  Give me a reason to do so.

[Synapsis]

I got an email saying another player had the same issue as me.  Logging on, I cannot find the solution they allegedly had.  Just advising you of my ongoing frustration with this site, before I log off and will not be logging back on for a long, long time if ever.