Kylo Ultimate ability materials bug

[D4RKVOID_0d20vr]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XR
OS Version 13.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 569-494-244
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I logged in to farm tickets for tier 6 of kylo event and noticed there weren’t any tickets anymore so I went to check the event and it said I can no longer get the ultimate ability rewards and then I checked my character and he only has 9-10 materials. I’m not happy.
Steps: How can we find the bug ourselves? You tell me
Connection Type Wifi
Please select your region North America
Country United States

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Here are screenshots of my game.

[EA_HighCommand · Accepted solution]

Hi @D4RKVOID_0d20vr and sorry about that.

The missing last piece should be in your inbox now.

[EA_HighCommand · Accepted solution]

Hi @D4RKVOID_0d20vr and sorry about that.

The missing last piece should be in your inbox now.

[D4RKVOID_0d20vr]

Many thanks!

[chrisgerdy]

I have the same issue except for light side farming of the ultimate material. My ally code is 939-938-699

[Darkhawkhwo]

I just had the same problem with Jedi Master Luke Skywalker. I had previously earned 3 out of 10 of his Ultimate Ability Mat. I logged on yesterday as I had accumulated enough light side currency to try for another one. When I went for it, it showed only 1 Ult Ability Mat. 2 of them disappeared. I then continued and got the next one. I should have 4 total, but I’m only showing 2. My ally code is 565-526-345 and my player ID is

45f-Iv4mRmakMJFukgPYhA