Kyber 1 daily crystals missing

[dkonczal]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphine 12
OS Version 15.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 522544633
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I did not receive the daily payout rewards - My son's account that is identical received his daily rewards for Kybe4
Steps: How can we find the bug ourselves? Unsure
Connection Type Mobile
Please select your region North America
Country US

‌

received new arena rewards and crystals  for daily Kyber on Son's account and 500 tech assistance crystals -

On my account received the New arena rewards and the 500 tech assistance crystals - did not receive the daily kyber 1 crystals - 

[EA_UltraSlide · Accepted solution]

Hi guys,

As @aFuriousPorpoise has mentioned, the team are aware of this and currently investigating.

Please see the below forum post for further information. Please also keep an eye on the Official Forum for updates.

Grand Arena Crystal Payout Timing Issues

[blake085]

I have the same problem, my arena payout is at 6pm CST, I got the new rewards from it but I'm missing the new daily crystals from the GAC payout 

[dkonczal]

@blake085 Exact same payout time 0 Kyber 4 got paid - Kyber 1 - NIL

[Botabear]

Same here should have gotten it at 5:00MST

[aFuriousPorpoise]

CG have acknowledged this on the forums, there will be a make-good in your inbox at some point

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/252019/grand-arena-crystal-payout-timing-...

[parmenion_1389]

Same issue - arena payout is 10 PM EST, Khyber-2 but no crystal gracing my inbox 

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone XR
OS Version latest
Ally Code:  194526133
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)

[Natalia_kt]

Same issue. 

My ally code is 218-288-559 

Payout time is 06:00 UTC

I got prizes for squad arena but no 260 crystals for Kyber 1 GAC

Platform Android table

Country Russia 

[EA_UltraSlide · Accepted solution]

Hi guys,

As @aFuriousPorpoise has mentioned, the team are aware of this and currently investigating.

Please see the below forum post for further information. Please also keep an eye on the Official Forum for updates.

Grand Arena Crystal Payout Timing Issues

[GT-Superstar71]

Same problem. I have never changed my PO time. Kyber 1
Alley Code 741-793-449

I got it today, but yesterday's still missing

[Futuredu]

Same for me - Kyber 1 no cristals at my payout 

ally-code 765-461-877

Iphone XR, iOS 14.8.1