Jyn Erso Shards not updating when bought

[TheDrunkenFool]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy Note 5
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 267-665-558
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug Purchase 3 Jyn Erso shards in shipments using 150 crystals and it isn't showing that I have bought any but I am still losing the crystals. It has happened at least 3 times that I have noticed. The first 2 times I thought it was just a delay and forgot about it.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Australia
Country Australia

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I don't have any recording devices set up so I couldn't capture my shards not updating sorry.

[EA_HighCommand · Accepted solution]

Hi @TheDrunkenFool.

I am sending you a PM to follow up in more detail.

[EA_HighCommand · Accepted solution]

Hi @TheDrunkenFool.

I am sending you a PM to follow up in more detail.