Just tried to enter GAC battle, had a connection error message.. counted as loss

[JacenSolo29]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy A8
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 327951765
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug For a few days, I have been having a connection error message even if my Internet is good. I just had that kind of message entering a GAC battle, it forced me to restart the app and it counted as a loss! This is really frustrating!
Steps: How can we find the bug ourselves? I can't be the only one having it, it may be related to the Unity update...
Connection Type Wifi
Please select your region Europe
Country France

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I didn't screenshot the message unfortunately...

[EA_UltraSlide · Accepted solution]

Hi @JacenSolo29 and thanks for reporting this. If you continue to receive connection errors, can you please provide a screenshot of the error message (providing a screenshot of the message helps a lot) .

We recommend to make sure you have a strong and stable internet connection while playing to avoid any connectivity issues.

[EA_UltraSlide · Accepted solution]

Hi @JacenSolo29 and thanks for reporting this. If you continue to receive connection errors, can you please provide a screenshot of the error message (providing a screenshot of the message helps a lot) .

We recommend to make sure you have a strong and stable internet connection while playing to avoid any connectivity issues.

[charleshenryjr]

This is unacceptable response!   I need to contract someone to reset my team, ASAP!   I don’t have connectivity issues, the app froze

[removed screenshot for account security; screenshot displayed the Player‘s ID and not the Error Message]

[TetsuoWallace]

@EA_UltraSlide: you must have some connection issues with your ... understanding if you can't see that it's not an internet problem, but game bug: game is freezing or lagging and due to that shows wrong(?) error message. @JacenSolo29 wrote that internet signal was strong and stable.

Find a problem within yourself, than look for it in the others.

[casperdaundead]

Im having the same issues