Jedi Master Luke Ultimate Mat Missing

[ejpv27dipu]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy
OS Version S10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 578-975-762
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I only have 9 out of 10 ultimate materials (donuts) for GL Jedi Master Luke but I have won tier 6 ten times. I am unable to get anymore tickets for the event and tier 6 won't reward anymore ultimate materials.
Steps: How can we find the bug ourselves? My game crashed after I won tier 6 for the 4th or 5th time. I figured, oh well, I would just have to earn 70 more tickets later. Wrong. After I beat it the 10th time, the game took away my ability to earn tickets or play the event for rewards even though I only have 9 of the ultimate mats. Support has not been able to help me at all no matter how I explain the situation to them or how many screenshots I send.
Connection Type Wifi
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy
OS Version S10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 578-975-762
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I only have 9 out of 10 ultimate materials (donuts) for GL Jedi Master Luke but I have won tier 6 ten times. I am unable to get anymore tickets for the event and tier 6 won't reward anymore ultimate materials.
Steps: How can we find the bug ourselves? My game crashed after I won tier 6 for the 4th or 5th time. I figured, oh well, I would just have to earn 70 more tickets later. Wrong. After I beat it the 10th time, the game took away my ability to earn tickets or play the event for rewards even though I only have 9 of the ultimate mats. Support has not been able to help me at all no matter how I explain the situation to them or how many screenshots I send.
Connection Type Wifi
Please select your region North America
Country USA

‌

[EA_UltraSlide · Accepted solution]

Hi there @ejpv27dipu and sorry to hear that,

I have sent you a PM.

[EA_UltraSlide · Accepted solution]

Hi there @ejpv27dipu and sorry to hear that,

I have sent you a PM.