Jedi Master Kenobi event crash report investigation (log request)

by EA_HighCommand
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice
  • Ally code:857388484
  • Platform: IOS this time
  • Date and time of the crash (please add your time zone!):2021-09-13 crashed twice between 9:20 and 9:30 AM EST
  • Device logs 
  • Any additional details: Crashed again, this time on my iPhone 8.  The fact that CG won't reembures for the lost currency is one that baffles me.  This is a key, and very grindy, part of the game and they won't support the user base on their game crashing.  This is a lazy and disgusting practice.
 
Message 71 of 468 (954 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

I had my game crash twice with this. It is so frustrating, as I should have had JMK well before this Grand Arena. 

Ally code: 329-153-438

 

device: apple iphone 

 

Most recent crash date: 9/14/21. Roughly 5:50 PM 

 

very frustrating. 

Message 72 of 468 (918 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie
  • Ally code: 211-819-711
  • Platform: Android
  • Date and time of the crash: 2021-09-15 12.20 (CET) 
  • Device logs (see attached) 
  • Any additional details: crashed suddenly while I was fighting in the event, the game just restarted, can you fix it or give the energy back? Thanks 
Message 73 of 468 (910 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★★ Newbie

Kenobi stage 1 event just crashed....Frown  twice in a row now

 

  • Ally code: 514-394-652
  • Platform: Android
  • Date and time of the crash (please add your time zone!): 9:35EST, 9/16/2021
  • Device logs: Trying to Figure this out now, will add if I can get it
  • Any additional details: Occurred during the, I don't know the technical name for this, but it was the pre-recorded grievous clip....never got to see the play field. The second time occurred in the middle of the fight after an attack it just froze.
Message 74 of 468 (894 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★ Novice
  • Ally code: 356-547-521
  • Platform: iOS - iPhone 12 Pro & iPad
  • Date and time of the crash: 9/15/21 2:35 PM EST & 9/16/21 10:29 AM EST & 9/17/21 3:49 PM & 9/18/21 9:00 AM EST
  • Device logs attached as PDFs
  • Any additional details: it’s crashed 4 times now. It’s getting ridiculous. 
Message 75 of 468 (894 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

Game Crashed during game play, just spent crystals getting Kenobi shards, did 1 attack screen died and reset Ally Code 894-285-477 platform IOS IPAD PRO Time 22.00 GMT

Message 76 of 468 (880 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★ Novice

I also had the tier iv event for lord vader glitch with no ultimate mat  jmk became unbeatable despite having no health.  I was unable to obtain an ultimate mat (I had attained 2 previously) ally code 159-495-267.  i was using iOS

Message 77 of 468 (860 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

177-158-728

ios 14.6

8 am CET

iphone8

Message 78 of 468 (828 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice

Ally code:217782486

Platform: IOS 14.7.1

Date and time of the crash (please add your time zone!): 2021-09-19 19:40 UTC+8

Device logs (a guide on how to get the logs can be found HERE)

Any additional details: Crash twice for phase1

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Message 79 of 468 (805 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice

another log

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