Jedi Master Kenobi event crash report investigation (log request)

by EA_HighCommand
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

• Ally Code : 896-679-359

• Platform : Apple iPhone 11 IOS

• Date & Time : September 10, 2021; 2:48 PM EST

• Device Logs : See picture

• Extra info : Game crashed on 1 of the attempts for tier 1 of Kenobi event. It only happened once, so I only lost 15 LS tickets. Great connection, first time it’s happened to me.

0ADF08B1-AA4B-433D-B9ED-242A9A9BFB5A.png
Message 61 of 468 (822 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Ally code: 681-813-191

iphone 12 pro

 

game crashed at the end of the tier 1 event, tickets lost and no shards gained 

Message 62 of 468 (795 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice

Please provide the following:

  • Ally code: 144-313-828
  • Platform: iOS 14.7.1
  • Date and time of the crash (please add your time zone!): 0745 EST 
  • Device logs (a guide on how to get the logs can be found HERE- Went through all the files… none said Star Wars or anything close.
  • Any additional details: playing through the first tier of GL Kenobi event, had downed one droid. Game “glitched” then shut down. Upon restart, no shards had been awarded, and I was down tokens. 
Message 63 of 468 (780 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

I have problems

with crashing Kenobi event

I am playoing on IOS.

at the end of first event it just crashes.

it has happened two times in a row for me.

my ally code is 576-454-242

 

Please inform me when it will ne fixed so that I can play on

Message 64 of 468 (753 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice

Ally code: 387914395

Platform: IOS

Data and time: 12/9/21 at 12:30am EST

Can’t find crash log.

Game crashed twice on tier 1, and once on tier 2 within 10 mins of each other.

Message 65 of 468 (750 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Between 9:20-9:30am Est last tier on the Jedi Master Kenobi Event to earn Ultimate Shards. Game went to black screen for 3 minutes and froze right after I activated his Ulimate for the event battle. I restarted the game, and lost my 70 light side tickets and didn’t earn the the ultimate shard. It’s hard enough that it takes 2 days to earn those Light side tickets. 

Message 66 of 468 (731 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice
  • Ally code:857388484
  • Platform:Android
  • Date and time of the crash (please add your time zone!):2021-09-12 crashed twice between 10:30 and 11:00 AM EST
  • Device logs 
  • Any additional details: 3 crashes total, 2 today in a row on the first JMK mission.  The game stutters, then shuts down.  light side currency lost, no JMK shards.  
Message 67 of 468 (724 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Last night there was a bug around 11pm ... I was kicked out of the game twice while trying to open the Jedi Master Kenobi ... 30 tickets swallowed me nonsense you can easily check

Message 68 of 468 (712 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie
Last night there was a bug around 11pm ... I was kicked out of the game twice while trying to open the Jedi Master Kenobi TIER 1... 30 coupons swallowed me nonsense you can easily check
Message 69 of 468 (714 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

Dear,

 

I am writing you for second time, today at tier one Kenobi journey the game has crashed once again.

 

I play on IOS 14.7.1.

 

It is third time it crashed so I have  lost total 45 tickets and gain no Kenobi shards.

 

My ally code is 576-454-242.

 

Please provide me some answer what I can do.

 

 

 

Message 70 of 468 (703 Views)
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